Tulip Hypermarket – Privacy Policy
Effective Date: 10/4/2025
At Tulip Hypermarket, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application (the “App”).
1. Information We Collect
When you create an account or use the App, we may collect the following information:
- Personal Details: Name, phone number, address, email
- Location Information: To calculate delivery fees and provide accurate delivery services
- Order History: Products purchased, delivery dates, payment method
- Device Information: IP address, app usage data, device type and OS
- Points Activity: Loyalty points earned, redeemed, and expired
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Contact you about your order status or account activity
- Provide customer support
- Improve our services and user experience
- Send promotional messages or updates (if you opt in)
- Maintain security and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
However, we may share your information with:
- Delivery partners to fulfill your order
- Payment or financial services for COD-related records
- Legal authorities if required by law or for legal protection
All third parties are obligated to maintain confidentiality and secure your data.
4. Data Security
We implement appropriate technical and organizational measures to:
- Protect your personal information from unauthorized access or misuse
- Encrypt sensitive data where applicable
- Regularly monitor and update our systems to stay secure
However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Your Choices & Rights
- You may update or delete your account information at any time via the app settings.
- You can opt out of receiving promotional messages by adjusting your preferences in the app.
- You have the right to request access to your data or ask us to delete it, subject to legal obligations.
6. Children’s Privacy
The App is intended for users 13 years and older.
We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.
7. Policy Updates
We may update this Privacy Policy from time to time.
Changes will be posted in the app or on our website. Continued use of the app after updates means you accept the changes.
8. Contact Us
If you have any questions or requests related to your privacy, you can contact us at:
phone number: 961 81 383881
email: info@tuliphypermarket.com